Skip to content Skip to left sidebar Skip to right sidebar Skip to footer

Urbaser – your waste collection provider

Brown bin, green lidded bin, food waste bin and paper and card green box

We thought you would be interested to see the following statistics.  We continue to lobby T&MBC to ensure that a normal bin collection service is resumed soon.  We have been advised that Urbaser is actively recruiting and that sickness levels are now much reduced.  Urbaser has increased the operator’s pay by over 12% to encourage more applicants.

Key Performance Indicators

The Key Performance Indicators for the period 1 October to 31 December 2021 are detailed below –

Description 2020/21
Avg.
per month
Oct
2021
Nov
2021
Dec
2021
Total No. of MISSED COLLECTION 1,026 1,848 721 619
% of jobs not actioned within SLA – ( 24 hrs) – ACTUAL MISSED COLLECTIONS 100% 100% 100% 100%
Intents & formal complaints – REFUSE & RECYCLING 48 73 36 23
Intents & formal complaints – STREET CLEANSING 31 27 0 0
Total number of COMPLAINTS (inc Missed Collections) 1,058 1,909 762 707
% of jobs not actioned within SLA – (5w/days) – GREEN BOX DELIVERIES 10% 80% 14% 26%
% of jobs not actioned within SLA – (5w/days) – BIN ORDERS (inc Repair/Replace) 27% 93% 33% 46%
Total No. of jobs – ADDITIONAL WORKS inc FLYTIPPING (Paid) 10 10 3 7
% of jobs not actioned within SLA – (5 w/days) – ADDITIONAL WORKS inc FLYTIPPING (Paid) 50% 90% 67% 86%
% of jobs not actioned within SLA – (5 w/days) – BULKY & FRIDGE COLLECTIONS 2% 6% 2% 0%

The monthly number of missed bin reports has declined significantly over the past three months with performance in December well below the monthly average compared to the last financial year. The number of formal complaints has continued to decline reflecting the sustained performance in both the refuse and recycling and street cleansing elements of the contract.

%d bloggers like this: